Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If you notice an issue on the products or anything else on the order, please submit a problem report via email to r.andrew@plushigans.com.

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The return the product to the address listed on your package. When we receive a returned shipment, an automated email notification will be sent to you. 

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Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

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Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

If you haven't registered an account on www.plushagins.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

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Plushagins LLC does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

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Complete the “returns” form on the invoice and return it with the item.  If you do not have the invoice, please enclose your name, address, phone number, order number and the approximate date of purchase with the item and mail it to the Plushigins LLC facility. Customers are responsible for the return postage. Credits can take up to 4 weeks based on shipping and processing time.